Security
Your shopping with Silhouettes has been made safe through the use of SSL and DES on our online server. To take advantage of secure shopping, you must have an SSL compatible browser such as Netscape Navigator or Microsoft Internet Explorer.

The importance of security for all personally identifiable information associated with our customers and visitors is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Silhouettes® cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When credit card information is transmitted we use industry standard, SSL (secure socket layer) encryption. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Silhouettes®.

Delivery and Tax

Order Value Standard Delivery* Charges  up to $19.99 $4.95   $20.00 to $39.99 $6.95   $40.00 to $59.99 $8.95   $60.00 to $79.99 $10.95   $80.00 to $99.99 $12.95   $100.00 to $119.99 $14.95   $120.00 to $139.99 $16.95   over $140.00+ $18.95  The above costs do not include our service charge of $1.95* Standard Delivery (7-10 business days). Charges based on order amounts above. Alaska, Hawaii & Puerto Rico add $9.95 to Standard Delivery charge. Shipments to multiple addresses add $5.00 - Contact Customer Service International Shipping - Contact Customer Service for pricing and availability Rush Delivery options – Orders must be placed by 11:00 AM Eastern time. Rush charges in addition to Standard Delivery charges: Express Delivery (3-5 business days) add $9.95 2nd Day Delivery (2 business days) add $15.95 Overnight Delivery (Next business day) add $21.95 *Our delivery and service charges include our costs for customer service, processing and shipping, returns and exchanges, and some overhead.

Sales Tax We are required to collect SALES TAX on shipments to: merchandise & service delivery charge rate NJ - clothing no no 0% NJ - other yes yes 7% PA - clothing no no 0% PA - beachwear        & other yes yes 6% VA yes yes 5% WI yes yes 5%; plus applicable county and/or stadium tax

Color Accuracy
Although the photographs on this site were carefully selected to represent colors as accurately as possible, some variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, call 1-888-651-8337 for a customer service representative.

Customer Service
For inquiries about the status of an order or other business, call: 1-717-633-3353, 24 hours a day, 7 days a week. Hearing- and speech-impaired customers with TDD equipment may call our service any time at 1-800-850-9460. Or email us at : Silhouettes® Customer Service .

Mailing Lists
We make our customer list available to a few reputable and carefully screened firms. If you would prefer not to receive such mailings, copy your mailing label exactly and mail your request to: Silhouettes® Mail List Preference, Hanover, PA 17333-0069 .

Errors
Descriptive or typographic errors are subject to correction. We reserve the right to limit quantities ordered.

Save a Catalog
If you are receiving more than one copy of our catalog, we'll correct the situation. Simply send all of the mailing labels -- indicating which one is correct -- to Hanover, PA 17333-0069 or call us toll free, at 1-888-651-8337 . Help us help the environment become greener and cleaner by contacting us today.

International Delivery Information
Due to the varied costs of delivery to foreign countries, our customer service department will calculate your delivery charges, and email you those costs for approval.

Click here for International Delivery and Zoning Charts

Catalog items not on our website
Occasionally you'll find items in our catalog that are not on our web site. Don't worry, you can still order your items here, simply click HERE and add the item number and associated information in the correct area. Your order will be processed as usual. If you have any questions feel free to call our Customer Service Department at 1-888-651-8337 for more information.

Silhouettes® One Day Delivery
Add $13.50. (Orders will be received within one day after shipment if order is placed before 10am EST.) The cost is $13.50 per order. Sorry, Continental U.S. only.

Silhouettes® Express
Special Express Delivery of in-stock items is now only $6.50 more plus the Standard Rate. For Puerto Rico, Alaska and Hawaii delivery will automatically be upgraded to express delivery & an additional $6.50 will be added.

Call Customer Service at 1-888-651-8337 for more information. Overnight Delivery add $13.50 plus Standard Rate. (Orders will be received within one day after shipment if order placed before 10am E.T.). Continental U.S. only.

You can order any item in our current catalog here
Order securely on the web, or by calling 1-888-651-8337 .

Silhouettes will never share your email address with another party and will promptly remove you from our email list if you so desire. Click here for our privacy statement.

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