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How do I find the product(s) I'm looking for?
Shopping at Silhouettes online is easier than ever before! We've organized our
products into sub-departments so you can go directly to the types of products
you're interested in without having to dig through page after page of items
that might not be as interesting to you. So if you're in the mood to browse by
style or product type, you can shop by department and jump between different
styles within each department with just one click!
To help you surf faster, we have added a advanced search feature. A new quick
and easy way to find exactly what you want by style, price, color or
fabric.
Can I order online from my catalog?
If you've received our catalog and have your item numbers available, you can go
to our place catalog order page to place your order in a jiffy. Type the
requested information into the appropriate boxes, and click on "add to cart".
Then continue shopping until you are ready to check out.
I saw a product in your catalog but don't see it on your Web site. Can I still
order it?
Yes, you can. Simply follow the instructions noted above. If the item will not
be available, we will notify you via email if you've provided an email address
when checking out, or by postal mail if you have not given us your email
address.
How do I know if a product I see on your site is in stock?
We try to keep our site as current as possible, so you can shop with confidence
that items you're interested in on our site are available. Sometimes, we
experience heavier than expected demand and an item becomes unavailable before
we are able to temporarily remove it from the site. If an item you've ordered
becomes unavailable, we will notify you via email if you've provided an email
address when checking out, or by postal mail if you have not given us your
email address. If you are concerned about availability on a specific item, call
us at
1-888-651-8337
(please have your item number handy) or email us at
custserv@Silhouettes.com. When sending an email inquiry, be
sure to include the item number, description, and the quantity you'd like to
purchase.
Do I have to pay sales tax?
For phone, mail, fax or Internet orders, we are required to collect sales tax
in the following states: NJ, PA, WI and VA.
How do I complete a purchase online?
When you're ready to complete your purchase, you can proceed to the shipping
and billing information pages by clicking on "purchase" while in your shopping
cart or by clicking on "checkout" at the top of any page on our site. The
shipping charges and total order amount will be posted when you reach the
checkout page. Simply enter the shipping address and click on "continue" to
proceed.
Enter your credit card information and your billing address, and check the
appropriate boxes if you'd like to receive an email confirmation of your order
(this will already be checked), request installment or deferred billing, sign
up for our newsletter, or notify us of your privacy preferences. You can enter
your Silhouettes Buyer's Club number into the Comments field. Check your
information carefully, and then click on "purchase" to complete your purchase.
You'll receive your order number on the confirmation page; be sure to write
this number down for future reference in the event you have a question about
your order. If you have requested an order confirmation via email and have
provided us with a valid email address, you will also receive an order
confirmation via email.
Is shopping online at Silhouettes.com secure?
Silhouettes is committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:
- Visa, MasterCard and Discover Network: The three-digit identification number is located on the signature strip on the back of the card.
- American Express: The four-digit identification number is located on the front of the card, above and to the right of your card number.
We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.
Unfortunately, no data transmission over the Internet can be guaranteed to be
100% secure. As a result, while we strive to protect your personal information,
Silhouettes® cannot ensure or warrant the security of any information you
transmit to us or from our online products or services, and you do so at your
own risk. Once we receive your transmission, we make our best effort to ensure
its security on our systems. When your credit card information is transmitted
to Silhouettes® we use industry standard, SSL (secure socket layer) encryption
to ensure the security of your information. We also have appropriate security
measures in place in our physical facilities to protect against the loss,
misuse or alteration of information that we have collected from you at
Silhouettes®. Regardless of the foregoing, due to the open nature of the
internet, we do not guarantee the absence of theft, hacker activity, electronic
or non-electronic tampering, or computer crime, and we disclaim responsibility
and liability for stolen information, except to the extent of the following
commitment we make to you.
We are so confident in the security of our website that we guarantee the safety
of your personal information when you use your credit card to place an order on
our secure site. If you find unauthorized charges on your credit card as a
result of shopping on www.silhouettes.com, you won't pay a penny. Here's how it
works:
Under the Fair Credit Billing Act, your bank cannot hold you liable for any
fraudulent charges in excess of $50.00. If your bank does charge you the $50.00
fee, and the unauthorized charges resulted through no fault of your own from
purchases made at www.silhouettes.com, we will reimburse you the full amount of
the liability, up to $50.00. You must first notify your credit card provider in
the manner required by the provider if you believe unauthorized charges have
appeared on your account.
Can I order online without a credit card?
We currently can only accept online orders placed with a credit card, but we
will be offering the ability to order online with a check or money order in the
near future. Stay tuned!
We understand that not everyone is comfortable ordering online with a credit
card, but rest assured that we take great pains to create a secure environment
for our Web shoppers! You can confidently use your credit card to place your
order with us online.
Can I phone, fax, email or mail in my order?
No matter how you like to shop, placing your order with Silhouettes is easy!
Although we use a secure server to protect your personal information, we
understand that not every customer is comfortable using a credit card online.
You can also order by phone, or if you have a catalog, you can mail or fax your
order to us. In the near future, you will be able to order online without a
credit card (you'll just need to mail us your check or money order!). Stay
tuned.
Can I save my shopping cart if I'm not ready to check out?
If your browser is set to accept cookies, your shopping cart will be saved
automatically if you leave our site without completing a purchase (or if your
browser or computer crashes). To retrieve your saved items, access our Web site
from the same computer you used when you added the items to your cart, and
click on the shopping cart link in the top left area of any page on our site.
You can read more about cookies below.
What are cookies? What do they do?
Cookies are small bits of data that are sent by Web sites to your computer.
They are usually stored on your hard drive in a text file (often called
cookies.txt. All cookies that have been sent to your computer will be stored in
the same file). Cookies are often used to remember individual visitors when
they return to the site, and to remember or save items that have been added to
the shopping cart (from the same computer where the cookies were placed).
Cookies can not read your email address or any other personal information about
you; nor can they read or see any files on your computer. Cookies can greatly
enhance your online shopping experience and make the Web more fun to surf!
Not all sites use cookies, and those that do may set an expiration date on the
cookie file. At Silhouettes, we do not use expiration dates on our cookies, so
if you return to our site a month later, your items will still be in your cart
if you have not completed the purchase!
How do I set my browser to accept cookies?
You can choose to set your browser to always accept cookies, to warn you before
accepting a cookie, or to never accept cookies. If you plan to shop online a
lot, you may want to set the browser to always accept cookies. Some sites use
quite a few cookies so they can remember your preferences and offer customized
content. As you surf their sites, you will be asked to accept cookies
frequently if you have set your browser to warn you before accepting a cookie.
If your browser is Microsoft Explorer... Go to the "View" menu at the top of
the browser window and click on "Internet Options". Then click on "Advanced"
and scroll down the list to Cookies. To accept cookies, set your browser to
"Prompt before accepting cookies" or "Always accept cookies". After you change
the setting, click OK to save it.
If your browser is Netscape or Netscape Communicator... Go to the "Edit" menu at
the top of the browser window and click on "Preferences". Click on the word
"Advanced" (not the + sign). To accept cookies, set your browser to "Accept all
cookies" or "Warn me before accepting a cookie". After you change the setting,
click OK to save it.
How to get your discount?
For promotions and discounts – when you are at the Shipping Info page, enter
your source code or promotional code in the source code box.
The catalog source code can be found in the blue box on the back of your
catalog.
Note: If you have a promotional code it can be found on the
cover of the catalog or in the letter we sent to you. Do not use your source
code on the back of your catalog when you have a promotional code.
How to redeem Gift Certificates?
If you have any certificates enter the certificate number in the box on the
Payment Info page. This page is after the Shipping Info page. The total
deduction from your certificates will be shown on the next "Order Accept" page.
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