• What is the Silhouettes satisfaction guarantee?
• How do I return an item to Silhouettes?
• How do I exchange an item for a like item?
• How do I exchange an item I've received for something else?
• How do I return or exchange a gift bought for me from Silhouettes?
• I lost my packing slip. What information do you need for my return?
• What do I do if Silhouettes shipped me the wrong item(s) or my order was damaged in transit?
• Will I get a full refund for my return?
• How long does it take to get my refund?
• Who do I contact to ask about my return?

Note: Depending on the method you use to return your package, please allow up to 14 calendar days from the day you returned your package for your return to be processed and your account credited.

Silhouettes
Operations Center
5022 Hollins Road
Roanoke, VA 24050

1. Please complete the “Returns” part of your packing slip.
2. Be sure to include your packing slip in your shipment to us. If you have misplaced your original packing slip, please call 1-888-651-8337 for Customer Service assistance.
3. For your convenience you may use the addressed return label provided on the packing slip, or request our special pre-paid return label by calling 1-888-651-8337. A return postage fee of $6.95 will be deducted from your refund if you use our pre-paid label.
4. For your protection we recommend that you insure your return package if you do not use our pre-paid label.

How do I exchange an item for a like item? (The same item but a different size or color)
If you've kept your packing slip, fill out the exchanges/returns portion of the form with the replacement item(s) size or color you would like to order, and include it when sending your return merchandise.

Shipping charges to return the original item is the customer’s responsibility (unless the exchange is due to damage or error on our part). For your convenience you may use the postage-paid return label provided on the packing slip. A return postage fee of $6.95 will be charged to you if you use our postage-paid return label. Your replacement item will then be shipped to you at no charge. If you have specific questions about exchanging an item, please call us at 1-888-651-8337 .

How do I exchange an item I've received for something else?
If you've kept your packing slip, fill out the exchanges/returns portion of the form with the item(s) you would like to order, and include it when sending your return merchandise. If the amount for the new item(s) exceeds the amount to be refunded (cost of the product only; delivery and service charge can not be refunded unless the error was ours), please include payment for the additional amount.

For your convenience you may use the postage-paid return label provided on the packing slip. A return postage fee of $6.95 will be deducted from your refund if you use our postage-paid label. If you have specific questions about exchanging an item, please call us at 1-888-651-8337 .

How do I return or exchange a gift bought for me from Silhouettes?
Fill out the form on the back of your packing slip as you would for a regular return or exchange (see above). If you're not exchanging the item(s) immediately, we will send you a gift certificate for the dollar amount of the item(s) you're returning. If you are exchanging the item(s) and the amount for the replacement item(s) exceeds the cost for the return item(s), please include payment for the additional amount (you will not need to include delivery or service charges). If you do not know the price of the item you are returning, you may search for it on our site (enter the item number from your packing slip in the search field at the top of this page) or call us at 1-888-651-8337 .

I lost my packing slip. What information do you need for my return?
If you've lost your packing slip, call us at 1-888-651-8337
for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above -- don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive in our operations center.

What do I do if Silhouettes shipped me the wrong item(s) or my order was damaged in transit?
For fastest service, call us at 1-888-651-8337 or email us at custserv@Silhouettes.com
with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including delivery charges.

Will I get a full refund for my return?
If you return the item , with proof of purchase (i.e., your packing slip), you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). We can not refund original or return postage unless we shipped the wrong item, it was damaged in transit, or the item is defective. If you do not have your packing slip or original order number, call us at 1-888-651-8337
and we will search for your order. If we do not find an original order, we will issue you a gift certificate based on the current selling price of the item(s), upon receipt of your return in our operations center.

How long does it take to get my refund?
Depending on the method you use to return the item(s) to us, it can take up to 7-14 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return. If you ordered by check, your refund check will be processed for mailing by first-class mail, within 7 days of the time we process your return.

Who do I contact to ask about my return?
To check on the status of your return, call us at 1-888-651-8337 or email us at custserv@Silhouettes.com with your order number, name, address and details on the item(s) you returned.